This page covers refunds for money the school pays iTOTS, and separately, for money the parent pays the school through iTOTS. They are different flows with different rules.
School subscription to iTOTS
Monthly plan
Subscriptions are billed monthly in advance. If you cancel before the next renewal date, you keep access until the end of the current month and you're not charged again. We don't refund the unused portion of the current month.
If you were charged by mistake
If we charged you twice for the same month, or you were charged after a cancellation request we missed, write to support@itots.in. We'll refund the wrong charge to the original payment method within 7 working days.
If iTOTS goes down for an extended period
If iTOTS is unavailable for more than 4 hours in a single calendar day because of an issue on our end, we credit your account 1 day of free service. Credits roll forward and reduce a future month's bill. We don't give cash refunds for downtime.
Storage add-ons
Storage upgrades (extra GB packs) are one-time purchases that never expire. They are non-refundable once consumed. If you bought a storage add-on by mistake within the last 7 days and haven't used the extra space yet, write to us — we'll usually reverse it.
14-day free trial
During the 14-day trial, you are not charged. If you cancel during the trial, there's nothing to refund. If you forget to cancel and we charge you for the first month, you can ask for a refund within 7 days of that charge.
Parent fees paid to the school
When parents pay school fees through iTOTS, the money goes from the parent's payment method through the school's own payment gateway account and settles into the school's bank account. iTOTS does not hold parent fees at any point.
Disputed or wrong payments
If a parent paid the wrong amount, paid for the wrong child, paid the wrong school, or wants a refund for any other reason, the refund must come from the school's own bank account. iTOTS is not party to the transaction.
- The parent should contact the school directly.
- The school decides whether to refund.
- If the school agrees, they process the refund through their payment gateway dashboard or by bank transfer.
iTOTS can help the school track these refunds inside the app, but the money movement happens between the parent and the school.
Failed payments
If a payment fails partway and the money was debited from the parent but never reached the school, the payment gateway (typically Razorpay) auto-reverses the transaction within 5–7 working days. If it doesn't, the parent should ask their bank to raise a dispute. iTOTS can provide the transaction reference number for evidence.
Snack orders
Pre-ordered snacks paid through iTOTS go to the school the same way as fees. Refund requests for cancelled snacks (school closure, child absent) follow the same path — parent talks to the school, school decides and processes.
Parent premium subscriptions
Parents who buy a premium add-on (e.g., bus tracking plus, classroom CCTV) pay iTOTS directly. These follow the standard 7-day no-questions refund window from the date of purchase, provided the feature has not been actively used.
How to request a refund
- For school subscriptions, storage add-ons, parent premium: email support@itots.in with your invoice number, payment date, amount, and the reason.
- For school fees: contact your child's school. The school will process the refund from their own account.
We aim to respond to refund requests within 3 working days. Approved refunds are processed within 7 working days to the original payment method.
Chargebacks
If a parent files a chargeback with their bank for a fee they paid the school, the dispute is between the parent, their bank, the school, and the payment gateway. iTOTS will assist with documentation but is not the financial counterparty.
Contact
Refund questions: support@itots.in or WhatsApp +91 90922 55524.